What are the advantages of Chatbots?
by SMEBOOK (admin) · October 28, 2020
The various advantages that chatbots offer to businesses are:
- 24X7 Customer Support: Chatbots can effectively provide first line of customer handling while reducing the need of employing 24X7 customer handling workforce.
- Quick and Proactive problem resolution: Bots have been effective in providing instant responses to queries hence have reduced customer dissatisfaction due to resolution wait-time.
- Improved Customer engagement: Chatbots are quite good in keeping in customer engaged. Unlike the traditional customer service agents, chatbots are trained to provide information based on user input and supply information in chunks maintaining a flow of conversation. Thus, users are supplied with only the required information and do not bore the users with unwanted information.
- Analyzing customer data: Bots are intelligent agents that keep a record of all user conversations and supply targeted information based on previous engagements.
- Generating new customers: Bots help a lot in generating new leads and nurturing them into prospective customers. Also, bots can easily tap to global customer base due to their 24X7 accessibility and no language barrier.