What are Chatbots?
by SMEBOOK (admin) · October 28, 2020
A chatbot is an AI-based software application designed to emulate human-like conversations with customers. Customers can communicate with chatbots through texts or via speech just like they used to communicate with live human agents. Chatbots are built with a purpose to automate the customer handling process acting as a source of all sorts of preliminary information needed by a customer replacing the need of employing workforce for the same purpose.