What are the types of chatbots?

by SMEBOOK (admin) ยท October 28, 2020

There are three types of chatbots based on technology employed:

  1. Rule based chatbots: These are simple chatbots that provide pre-fed responses to customer queries. For Example: Bots answering FAQs.
  2. Intelligent chatbots: These bots are fed with Machine learning and NLP algorithms to identify patterns and keywords to generate responses.
  3. AI chatbots: These chatbots combine the benefits of rule-based bots with machine learning to solve customer problems.
What are the types of chatbots?

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