What are Chatbots used for?
by SMEBOOK (admin) · October 28, 2020
Chatbots are employed by businesses to act as virtual agents to assist in customer handling, taking up customer requests, and gathering customer intelligence. Chatbots have increasingly becoming quite popular in almost every industry. Industries like retail, healthcare, education, finance, transport, communication, manufacturing, media and entertainment and E-commerce have deployed chatbots on their websites to assist and engage their online customers base.