Chatbots vs Conversational AI
by SMEBOOK (admin) · October 28, 2020
Chatbots and conversational AI though are designated to serve the same purpose, yet they are different in terms of scope. While the scope of chatbots is limited to yielding Pre-programmed responses to the user, Conversational AI goes beyond this to provide intelligent and smarter responses by the help of various technologies like Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine learning, Deep learning, and predictive analytics to provide a human touch to the users while interacting with the machines.
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